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Federal Contractor Misconduct Database (FCMD)

The federal government routinely awards contracts to companies with histories of misconduct, including contract fraud and other violations. POGO believes that providing this website will help to improve contracting decisions and increase public knowledge of how the government spends billions of taxpayer dollars each year. Read more…

Failing to Make Timely Refunds/Filing Inaccurate and Late Reports

The U.S. Department of Transportation (DOT) fined United Airlines $350,000 for failing to make prompt refunds to consumers. DOT also cited United for filing inaccurate reports of its mishandled baggage and oversales and failing to file timely reports of incidents involving animals in flight, but did not asses a fine for these violations because United disclosed the reporting errors and took corrective action. DOT found that between March and May 2012, United failed to process over 9,000 refund requests in a timely manner. It also found that United underreported the number of mishandled baggage reports it received from passengers between January and October 2011 and the number of passengers it bumped, both voluntarily and involuntarily, for each quarter of 2011 from flights on which it sold more tickets than the number of available seats. Also, during 2012 and 2013, United failed to file timely reports for a few incidents involving the death, injury or loss of animals on its flights.

Misconduct Type
Consumer Affairs
Enforcement Agency
Transportation
Contracting Party
None
Court Type
Administrative
Disposition
Fine
Date of Consent Order
8/30/2013
Contractors Involved Penalty
Total
Patriot Team $350,000
Further Information Released
Consent Order 8/30/2013
DOT Press Release 8/30/2013

Federal Contractor Misconduct Database